Issue link: https://www.ahpindiestylist.com/i/1498691
68 indie stylist Volume 4 Issue 1 a customer is saying. Repeat some of their words, then solve their problem with your chosen solution." This meditative way of moving will show not only that you care but also that you are there to provide a calming experience for them during their otherwise busy day. As far as speaking goes, your tone can carry a lot of weight. Speaking quickly or using a monotone voice might make a client feel like you're not personalizing your attention or caring. "You want to always maintain a welcoming, positive, and optimistic tone . . . Your tone conveys meaning, and people will read into your tone more than they hear the actual words you say," Donaldson says. Open Up Physically closing yourself off is a big no-no. The most common way people do this is by crossing their arms. Sure, it might feel like a comfortable place to position your arms while your client tells you about their traumatizing cut from another salon, but they might perceive this positioning as you not caring about their story, judging them for their experiences, or feeling disinterested in them entirely. Instead, make sure you're opening up to them. Avoid crossing your arms or legs. During the consultation, opt to have your arms at your sides, in an open gesture as you speak, or clasped neatly by your stomach. As for your feet, spread them slightly apart (some call this a power pose). The same goes for hiding your body behind objects. If you're interacting at a front desk, "move from behind the desk if at all possible when speaking with people. [The desk] acts as a physical and psychological barrier that can signal you want to stay safely away from them," Donaldson says. Be Mindful of Personal Bubbles While you don't want to close yourself off, you also don't want to be too close. Making sure you give your client their personal space while also being in their bubble when giving them their consultation, performing a service, and viewing results is the most dif cult type of body language to navigate as a hair professional. Here's the thing, though: You can still respect their space during the moments when you're not doing your physical job. When the client walks in for their appointment and when they're checking out, make sure there's an appropriate buffer of space between your bodies. Experts estimate this to be around 2–4 feet for most social interactions. 6 Handshakes: Yay or Nay? Social interactions have changed due to the COVID-19 pandemic, and some clients may not be comfortable with handshakes. This doesn't mean you shouldn't off er a polite and appropriate handshake when meeting someone for the fi rst time. According to body language coach Karen Donaldson, "Those who don't feel comfortable won't reciprocate, and that's fi ne. As a professional, your job is to always initiate the handshake and not feel off ended should they decide not to reciprocate." Handshakes: Yay or Nay? Social interactions have changed due to the COVID-19 pandemic, and some clients may not be comfortable with handshakes. This doesn't mean you shouldn't off er a polite and appropriate handshake when meeting someone for the fi rst time. According to body language won't reciprocate, and that's fi ne. As a professional, your job is to As a professional, your job is to always initiate the handshake always initiate the handshake and not feel off ended should they decide not to reciprocate." stylist coach Karen Donaldson, "Those coach Karen Donaldson, "Those who don't feel comfortable who don't feel comfortable won't reciprocate, and that's fi ne. According to body language Handshakes: Yay or Nay? Social interactions have changed due to the COVID-19 pandemic, and some clients may not be comfortable with handshakes. This doesn't mean you shouldn't off er a polite and appropriate handshake when meeting someone for the fi rst time. won't reciprocate, and that's fi ne. won't reciprocate, and that's fi ne. As a professional, your job is to As a professional, your job is to always initiate the handshake and not feel off ended should they decide not to reciprocate." stylist According to body language coach Karen Donaldson, "Those coach Karen Donaldson, "Those who don't feel comfortable who don't feel comfortable According to body language Handshakes: Yay or Nay? Social interactions have changed due to the COVID-19 pandemic, and some clients may not be comfortable with handshakes. This doesn't mean you shouldn't off er a polite and appropriate handshake when meeting someone for the fi rst time. won't reciprocate, and that's fi ne. won't reciprocate, and that's fi ne. As a professional, your job is to As a professional, your job is to always initiate the handshake always initiate the handshake and not feel off ended should they decide not to reciprocate." Volume 4 Issue 1 According to body language According to body language coach Karen Donaldson, "Those coach Karen Donaldson, "Those who don't feel comfortable who don't feel comfortable someone for the fi rst time. Handshakes: Yay or Nay? Social interactions have changed due to the COVID-19 pandemic, and some clients may not be comfortable with handshakes. This doesn't mean you shouldn't off er a polite and appropriate handshake when meeting who don't feel comfortable won't reciprocate, and that's fi ne. won't reciprocate, and that's fi ne. As a professional, your job is to As a professional, your job is to always initiate the handshake and not feel off ended should they decide not to reciprocate." Volume 4 Issue 1 According to body language According to body language coach Karen Donaldson, "Those coach Karen Donaldson, "Those who don't feel comfortable someone for the fi rst time. Handshakes: Yay or Nay? Social interactions have changed due to the COVID-19 pandemic, and some clients may not be comfortable with handshakes. This doesn't mean you shouldn't off er a polite and appropriate handshake when meeting who don't feel comfortable won't reciprocate, and that's fi ne. won't reciprocate, and that's fi ne. won't reciprocate, and that's fi ne. As a professional, your job is to always initiate the handshake and not feel off ended should they decide not to reciprocate." Volume 4 Issue 1 someone for the fi rst time. According to body language According to body language coach Karen Donaldson, "Those who don't feel comfortable handshake when meeting someone for the fi rst time. Handshakes: Yay or Nay? Social interactions have changed due to the COVID-19 pandemic, and some clients may not be comfortable with handshakes. This doesn't mean you shouldn't off er a polite and appropriate who don't feel comfortable won't reciprocate, and that's fi ne. As a professional, your job is to always initiate the handshake and not feel off ended should they decide not to reciprocate." Volume 4 Issue 1 off er a polite and appropriate someone for the fi rst time. someone for the fi rst time. According to body language According to body language coach Karen Donaldson, "Those coach Karen Donaldson, "Those handshake when meeting Handshakes: Yay or Nay? Social interactions have changed due to the COVID-19 pandemic, and some clients may not be coach Karen Donaldson, "Those won't reciprocate, and that's fi ne. As a professional, your job is to always initiate the handshake and not feel off ended should they decide not to reciprocate." 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This doesn't mean you shouldn't This doesn't mean you shouldn't off er a polite and appropriate handshake when meeting someone for the fi rst time. According to body language coach Karen Donaldson, "Those who don't feel comfortable won't reciprocate, and that's fi ne. As a professional, your job is to As a professional, your job is to always initiate the handshake and not feel off ended should they decide not to reciprocate." Yay or Nay? Social interactions have changed due to the COVID-19 pandemic, and some clients may not be comfortable with handshakes. This doesn't mean you shouldn't off er a polite and appropriate handshake when meeting someone for the fi rst time. According to body language coach Karen Donaldson, "Those who don't feel comfortable won't reciprocate, and that's fi ne. As a professional, your job is to always initiate the handshake and not feel off ended should they decide not to reciprocate."