AHP Indie Stylist

Volume 4, Issue 1

Issue link: https://www.ahpindiestylist.com/i/1498691

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96 indie stylist Volume 4 Issue 1 THE INBOX "Firing a client can be tricky depending on the circumstances. If the client is someone who is late or constantly reschedules, be clear about your policies. If the client is a complainer or negative, politely change the conversation to one that's positive. It's best to ease into this situation similarly to how an employer would go about it in phases. Start with a price increase, then move to limited availability. No one wants to feel rejected, so tread lightly but be direct in your communication." —Jalia Pettis, dually licensed session stylist Answers to Your Top Questions Industry pros explain what to do when you have to let a client go Question I have a client who unfortunately isn't working out. They've been coming to me for three years now. They frequently no-show, they make rude comments to me, and they are never satis ed with my services despite my best efforts. How do I re them kindly and professionally? "Just like personal relationships, not all professional relationships are meant to be. Set up a time that works for both you and your client where you can have a phone call and when you have the time to be present. Explain the reasons why you feel like the professional relationship is no longer working. Give speci c examples if you have them, but be careful not to lay blame. Stick with the facts—not the emotions. Be prepared to let them talk and explain their side of how they feel and then, most importantly, remain calm and helpful. Have suggestions for them on a different stylist at your current salon or refer them out to another salon that would suit their needs. Be mature about it, but stand your ground." —Danielle Keasling, Ulta Beauty Pro Team, celebrity hairstylist, and Matrix/Biolage global director Our Answers

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