Issue link: https://www.ahpindiestylist.com/i/1547346
80 AHP Indie Stylist Volume 7 Issue 2 INBOX THE "Most people apologize for doing their own hair. I say, 'It's OK, let's get you to a color you love again; however, it will be a process.' We then discuss what a realistic end goal is. I also have them sign a consent form for added security because you never know what they did to their hair at home. Educating the client on why color should be le to professionals is very important. O en, using box color once is the experiential learning method a client needs, and they will never do it again. Lastly, I ask why they decided to do their own hair. Some clients do it for fi nancial reasons. In that case, their answer would tell me that we need to come up with a plan that will be more aff ordable for them." —Karla Valenzuela, Sam Villa Ambassador and Redken Artist "Have an honest conversation with the client about the situation. Explain that box dye, especially black, is diffi cult to li because it o en contains metallic salts. Let them know that safely li ing the black dye will likely require multiple sessions to avoid compromising the integrity of their hair. Start by performing a strand test to see how their hair responds to a lightener and ensure it won't cause breakage. From there, map out a plan, which might include color removers or a slow lightening process with deep conditioning treatments between sessions. It's crucial to set realistic expectations— this is about preserving the health of their hair while achieving desired results over time." —Crystle Jones-Bond, award-winning hairstylist, salon owner, author, chemist, and educator A client who regularly comes to me for highlights used black box dye at home between appointments. ey're back and want fresh highlights. What should I do? Q: A: Eek! My Client Used Black Box Dye . . . Expert advice from industry pros "I wouldn't want to get into this project—it sounds like a bit of a nightmare. I would probably suggest shampooing a lot and doing a strand test to see how the dye li s. I'd start with a clarifying shampoo and color remover treatment. en I'd put a few foils in diff erent areas to see how it li s and decide if I want to move forward. I would also ask for another colorist's opinion and be transparent about the situation—the process/time, the cost, and how I think the integrity of their hair would be a erward. I'd suggest bonding, strengthening, and moisturizing treatments. It's important to teach our guests the science behind what we put their hair through and try our best to set them up to win going forward." —Jamie DiGrazia, Redken Artist, owner of Logan Parlor, executive director of Hair Has No Gender NFP unsplash