Issue link: https://www.ahpindiestylist.com/i/1547346
68 AHP Indie Stylist Volume 7 Issue 2 INCLUDE THE CAREGIVER, BUT DON'T ERASE THE CLIENT Caregivers can be an invaluable source of information. Before the appointment, ask what the client usually enjoys, what makes them anxious, whether they have sensory sensitivities, what name they prefer, what services have worked well in the past, what should be avoided, and what helps when they're overwhelmed. But once the client is in the chair, speak directly to them when possible. THINK DIFFERENTLY ABOUT CLIENTS NEARING THE END OF LIFE Some clients with dementia may also be approaching the end of life, which brings another layer of sensitivity to salon services. At this stage, the goal may no longer be maintenance, transformation, or even appearance in the traditional sense. It may be comfort. It may be dignity. It may be helping someone look like themselves for a photograph or family gathering. Services may need to be shorter, gentler, and more flexible. Consider whether the client can comfortably sit in a traditional salon chair. Would a mobile service or a different location be more appropriate? Can the service be performed without a lengthy shampoo? Can the stylist work around oxygen equipment, mobility devices, or other medical needs? Salon professionals should stay within their scope of practice. Medical devices, medications, wounds, and clinical care belong to appropriately trained health-care professionals. Sometimes the best thing a stylist can say is: "What would make this appointment more comfortable for you today?" A Simple Framework for Every Salon If your salon wants to be more welcoming to older adults, people living with dementia, and those nearing the end of life, start small: • Adapt. Change the service when the client needs you to. • Ask. Find out what the client and caregiver need before making any assumptions. • Be willing to stop. The client's comfort and safety matter more than completing the original service plan. • Explain. Tell the client what you're going to do before you touch or move them. • Know your limits. Be compassionate without stepping outside your professional scope. • Observe. Watch body language, facial expressions, and signs of fatigue or distress. • Protect dignity. Speak to adults, regardless of age, like adults. Include them in decisions. • Simplify. One question. One instruction. One decision at a time. • Slow down. Give people time to process and respond.